Membership Terms and Conditions
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Membership
⦁ This agreement starts on the date the member joins which is the membership start date. This is the date written on page 1 of this document.
⦁ The agreement is non-transferable.
⦁ Members must be 16 or older.
⦁ Membership cards or an activated app must be produced upon each visit and scanned in. You will have the choice of a membership card or the free use of the Atlantic Reach App to log in with at the start of your membership. Lost or misplaced cards must be replaced so you can sign in. Replacement cards cost £3.50 per card. Failure to produce your membership card may result in your membership being suspended or your class booking privileges being withdrawn.
⦁ Members take full responsibility for their membership. Misuse or abuse of your membership and / or shared usage of cards with a non-member will result in suspension of membership immediately, any unused period will not be refunded.
⦁ The management reserves the right to change membership offers and prices at any time without notice.
⦁ In order to obtain a membership at Atlantic Reach you must have a permanent residency in either the PL or TR postcode area. The management reserves the right to refuse an application for membership if there is any uncertainty of this.
⦁ Children = Under 16.
⦁ Under the terms of the data protection act members are advised that their membership information is held.
⦁ Atlantic Reach reserves the right to change these terms and conditions from time to time. Any changes will be displayed on the Leisure Club notice board.
⦁ While you are at Atlantic Reach, we expect you to behave appropriately, respectfully and politely at all times. We can prevent you from entering the club or ask you to leave if we think that your behaviour is not suitable.
⦁ While you are at Atlantic Reach, we expect you to comply with reasonable rules and requests.
⦁ Session cancellations must be made with at least 4 hours notice before the start of a class. Failure to do so may result in suspension of your class
booking privileges. Cancellations can be made online up to 4 hours before the session start time. After this time they can be made by phone or email to classcancellations@atlanticreach.co.uk
Acknowledgement of risks/injury and obligations
⦁ The member understands and acknowledges that the activities they are partaking in are exposed to certain risks.
⦁ The member understands whilst participating in certain activities they may be injured, mentally or physically, which can result in death.
⦁ The member accepts the risk and responsibility for any injury, death, or property damage, resulting from their participation in the activity.
⦁ It is the member’s responsibility to inform us of any changes to their health, including pregnancy, as some facilities may not then be recommended for use.
Payment / Direct Debit
⦁ All payment for membership is due in advance.
⦁ Combined memberships (those which include additional adults or children) require monthly payment from a single account.
⦁ Upfront memberships purchased are non-refundable.
⦁ For the avoidance of doubt, any member who re-joins following any previous period or periods of membership shall pay the appropriate joining fee for new members. This will also include any outstanding payments from previous memberships not yet received by Atlantic Reach.
Monthly Memberships
⦁ These memberships are for an initial minimum term of 1 month from the first day of the first month after the member joins.
⦁ A pro-rata initial payment for the time between the start of the membership and collection of the first Direct Debit must be paid by cash / credit card / debit card at the start of the membership followed by advanced payments on the first day of each month collected by Direct Debit.
⦁ The joining fee is payable at the start of the membership along with the pro-rata initial payment.
⦁ At the end of the first month membership your membership will continue with a rolling monthly Direct Debit payment (the automatic renewal payments) until cancelled by contacting Atlantic Reach Limited.
⦁ You must ensure Atlantic Reach is notified before the 15th day of the month you wish to stop your membership in order to ensure Atlantic Reach has sufficient time to recall Direct Debit collections and process the cancellation. The cancellation date will be the end of that month. Any cancellation notice received after the 15th day of the month you wish to stop your membership will be cancelled from the end of the following month. The member is obliged to pay for the full period of membership.
⦁ Cancellation of membership must be made by email to ⦁ leisure@atlanticreach.co.uk or by letter delivered to Atlantic Reach Limited, Atlantic Reach, Whitecross, Newquay, Cornwall, TR8 4LX. We recommend you use recorded delivery when posting cancellation notices. You must include your name, address and membership number in your cancellation notice, and surrender your membership card.
⦁ If, within the first 10 days of agreeing with the Terms and Conditions of your membership, you decide that you would like to cancel, please contact us in writing by emailing ⦁ leisure@atlanticreach.co.uk⦁ . Cancellations made within 10 days will be entitled to a 75% refund of any fees paid, any Cancellation after the 10 day is at Atlantic Reach’s discretion.
⦁ You should not cancel your Direct Debit mandate with the bank until the final month’s payment has been drawn – you are obliged to pay for the full period of membership.
⦁ If payment is not received via the member’s direct debit, and they wish to use the facilities, the outstanding amount will be required by the 7th day of the month. If payment is not received, the membership will be terminated. If the individual then wishes to hold a membership at Atlantic Reach in the future, it will be at the current membership tariff published, to include a joining fee if applicable to the type of membership chosen. If a membership has been cancelled by Atlantic Reach due to failure to pay and they wish to reinstate within that month then an admin charge of £5 will be charged at the time of reinstatement.
⦁ Atlantic Reach Limited may also terminate this agreement with immediate effect, on notice to the member, if there is a breach of the club rules or terms of this agreement. You will be liable for any payments not collected.
⦁ The member shall remain liable for any arrears of membership fees outstanding at the date of termination.
Suspending Memberships
⦁ Membership cannot be frozen until the appropriate evidence is provided by the customer and received in writing or via email to Atlantic Reach Limited.
⦁ Temporary illness or injury: The membership may be frozen in the event of temporary illness, injury or medical condition which in the written opinion of a doctor or other suitable qualified medical practitioner prevents exercise for a period of time. This should be submitted within 30 days of the situation arising. No refunds will be made for any time between a situation arising and notice being received by Atlantic Reach Limited.
⦁ Memberships may be frozen for a minimum of one month and up to a maximum of three months at any one time. At the end of the freeze period the payments will restart.
⦁ A membership cannot be frozen for more than 3 months in any calendar year.
⦁ A membership freeze period does not affect the minimum number of Direct Debit payments or the length of membership purchased. Any Direct Debit payments remaining at the time of the freeze period will be added on to the end of the original period.
Release and Indemnity
The member releases, indemnifies and holds harmless, Atlantic Reach, from and against all and any actions or claims, which may be made by me or on my behalf, or other parties for, or in respect of, or arising out of any injury, loss, damage or death caused to me or my property whether by negligence, breach of contract or in any way whatsoever.
Opening Hours
Gym & Pool facilities are normally open 7 days a week, 364 days a year (closed Christmas day).
Atlantic Reach reserves the right to change the opening hours without notice.
Busier times of usage of the facilities are during school holidays and evenings.